There are quite a number of question types and they can be used for maximum effectiveness by improving communication to get the information you need. Question types are used to collect scientifically accurate information through the various types of survey questions.
Survey questions are a brilliant medium to get open, honest feedback that you probably wouldn’t otherwise get. To complete a survey, you need two components; the set of questions and the process of collecting, aggregating, and analyzing the responses from those questions.
Examination questions are used by teachers to get information from students to test their understanding of a particular subject matter. Giving students and educators the opportunity to share their opinions through your survey questions type will help keep your school on the road to success.
Survey questions type often vary but they are majorly centered on assessing the performance of an entity by asking respondents to provide feedback.
A question is a sentence expressed so as to extract information. It can be viewed from several viewpoints. In a survey, a question is a sentence worded or expressed so as to obtain information. It can also be expressed as a matter requiring resolution or discussion.
A survey questionnaire consists of a set of questions used in a survey. With a set of questions, data is gathered, analyzed, and used to interpret the different views of a group of people from a particular population. Survey questions usually come in multiple-choice format. This allows your respondents to select one or more options from a list of answers that you define.
The Dichotomous Question is a question that can have two possible answers. Simply put, it is a question to which there can only be one of two answers. Dichotomous questions are usually used in a survey that asks for Yes/No, True/False, or Agree/Disagree answers.
It limits respondents to two answer choices from which they must choose one. They are used for a clear distinction of qualities, experiences, or respondents’ opinions.
Pros of Dichotomous Questions
Cons of Dichotomous Questions
A multiple-choice question is defined as a question made up of two parts. One part is the actual question or problem. The second part is a set of possible answers that contain a key that is the best answer to the question. Included in the number are distractors that are plausible but incorrect answers to the question.
Multiple choice questions are fundamental survey questions that provide respondents with multiple answer options. Multiple-choice test questions can be an effective and efficient way to assess learning outcomes. Multiple choice test items have several potential advantages including the fact that they are less susceptible to guessing than true/false questions, making them a more reliable means of assessment.
Pros of Multiple-Choice Questions
Cons of Multiple-Choice Questions
1. What is the capital of Germany?
2. Which of the following is the most viable method for traveling from London to Paris?
Multi-select questions are defined as questions that require your respondent to identify one or more correct answers in a list of possible answers. It is quite simply a question with one or more correct answers.
A bit dissimilar to multiple-choice questions, multi-select questions allow you to choose a grading format and allow users to select more than one answer. Multiple-select questions use checkboxes to list the available choices. The respondent is expected to select one or more checkboxes.
Pros of Multi-Select Choice Questions
Cons of Multi-Select Choice Questions
1. From the list below, check off the list of items that are not FRUITS
2. Which of the following people were Presidents of the United States
Single-select questions are defined as questions where a user is asked to pick only one answer, from a predetermined set of responses of at least two or more options. It is the standard question type for online surveys.
The most common question type of questions, they are effective in determining a user’s primary preference, among a set of choices. Single-select questions belong to the multiple-choice question types. Single select lets you create questions with several pre-configured answers for participants.
Pros of Single Select Question
Cons of Single Select Questions
1. What is the highest form of education David has received?
2. What type of credit card do you have?
A star rating question is a type of rating question that allows users to rank attributes on a point scale represented with stars. The Star Rating question lets respondents evaluate a statement on a visual scale of stars, hearts, thumbs, or smilies. It is a 5-point matrix question, but instead of radio buttons or checkboxes, stars are used to represent it.
Star Rating gives researchers the opportunity to produce question-and-answer styles that incorporate a greater breadth of answers, as well as enable animation. It allows respondents to rank a variable using stars rather than numerical values.
Pros of Star Rating Questions
Cons of Star Rating Questions
1. Please rate the quality of service you received during your last visit.
2. Please rate the quality of the pizza delivered.
The heart rating scale is defined as a closed-ended survey question used to represent respondent feedback in a comparative form for specific particular products or services. The heart rating question lets respondents evaluate a statement on a visual scale of hearts. A weight is assigned to each heart icon on the scale.
The heart rating is an emotional and personal one. It lets respondents evaluate a statement on a visual scale of hearts. It is important to note that how you design your survey will affect the answers you get.
Pros of Heart Rating Questions
Cons of Heart Rating Questions
1. How satisfied are you with the pizza?
2. Please rate your flying experience with us out of five hearts.
The Image Choice question type is similar to Multiple Choice, except that you can upload images as answer options instead of only words. Image Choice is a simple, closed-ended question type that lets respondents select one or more image answers from a defined list of image choices.
It means that your question will capture the attention of your respondents faster and help them take in the content more easily. You can use this question type to ask questions that are difficult to translate into text or to get feedback on graphical elements.
Pros of Image Choice Questions
Cons of Image Choice Questions
The rank order scaling question type provides respondents with a unique opportunity to rank a set of items against each other. It gives the respondent a set of items and asks them to put the items in some form of order. Scale/rank question type can be used to ask respondents whether they agree or disagree with a number of statements, to rate items on a scale, or to rank items in order of importance or preference.
Rank order scaling-based multiple-choice questions allow a certain set of brands or products to be ranked based on a specific attribute or characteristic. A rank order scale’s weighted percentages are calculated based on the exponential scores according to the given ranking.
Pros of Rank Order Scale Questions
1. Please rank the following in order of importance, where 1 is most important and 4 is least important to you
2. Please rank the following actors
A text slider scale question displays a horizontal slider under the question text. The respondent can slide the slider from left to right to set the numeric value of their answer. The text slider question type is a more interactive alternative to the Matrix Table question.
Slider Scale question displays a horizontal slider under the question text. The respondent can slide the slider from left to right. Typically, a Slider Scale would be used to capture a percentage or another number that would fall within a fixed range. Some preparatory questions to categorize the responder into knowledge levels are recommended.
Pros of Text Slider Question
Cons of Text Slider Question
A Likert Scale is a type of rating scale used to measure attitudes or opinions. With this scale, respondents are asked to rate items on a level of agreement. It is a psychometric scale where questions based on this scale are normally used in a survey. It is often used interchangeably with the rating scale, although there are other types of rating scales.
A Likert question uses a point scale, sometimes referred to as a satisfaction scale, which ranges from one extreme to another. Traditionally, the Likert survey question includes a moderate or neutral option in its scale. It also usually contains a series of statements, inviting the user to respond to each based on how strongly they feel on a sliding scale.
Pros of Likert Scale Questions
Cons of Likert Scale Questions
1. How satisfied are you with our services
2. How satisfied were you with your in-store experience?\
Calendar test questions are based on patterns and formulae that can be derived or traced on a calendar. The respondent is given a date and a day and asked to determine the day that will fall on the same date by the next year and many more.
Date/Calendar Questions are those that are used for test-related problems. Although the frequency of this question is less in exams, they are of equal importance. To solve questions from this topic, you first need to understand the concept of odd days.
1. January 2, 2007, was Tuesday. What will be the day on January 2, 2008?
2. For what year will the calendar be the same as for the year 2009?
The semantic Differential Scale is the most reliable way to get information on people’s emotional attitudes toward a topic of interest. It involves asking people to give ratings on a product, company, or brand on a multi-point rating scale. Some preparatory questions to categorize the responder into knowledge levels are recommended.
It is a seven-point rating scale used to derive the respondent’s attitude towards the given object or event by asking him to select an appropriate position on a scale between two bipolar adjectives. It is basically a type of rating scale designed to measure the connotative meaning of objects, events, and concepts.
Pros of Semantic Differential Scale
Cons of Semantic Differential Scale
Stapel scale is defined as a rating scale that is close-ended with a single adjective (unipolar), developed to gather respondent insights about a particular subject or event. The scale is comprised of 10 categories ranging from –5 to +5 without any neutral point (zero).
The survey question is comprised of an even number of response options without a neutral point. The Stapel scale is like a semantic differential scale with little modifications. The data obtained are the interval and are analyzed in the same manner as the semantic differential data.
Pros of Stapel Scale Questions
Cons of Stapel Scale Questions
1. Please rate your supervisor’s abilities on the basis of adapting to new technology
2. Please rate your supervisor’s abilities on the basis of interpersonal skills
Constant Sum questions provide respondents with a way to enter numeric data. Each numeric entry is summed and can be displayed to the respondent. It permits the collection of ratio data, meaning that the data is able to express the relative value or importance of the options.
Constant sum questions require a data field to be stored for each response option. For example, You can ask respondents how many hours they dedicate to certain activities on a given day and require that their answers add up to 30. It is a rather traditional question type.
Pros of Constant Sum Question
1. How much of 30 hours of working time last week did you spend on
2. How much of 72 hours of holiday did you spend on
Demographic questions are designed to make an inquest into age, ethnicity, education, household composition, and employment status. In return, they give you a lot of great information about all kinds of populations. There are plenty of other demographics you can add based on your needs such as income, gender, location, etc.
Characteristics such as race, ethnicity, gender, age, education, profession, occupation, income level, and marital status, are all typical examples of demographics that are used in surveys. Whether you’re developing products, providing health services, or understanding public opinion, knowing more about the survey respondents will give you valuable insights.
1. What is your age?
2. What is your gender?
Matrix questions are blocks of questions with the question/statement on the side and the answer/scale on the top. They are the preferred choice for researchers that need to get multiple questions with the same scale to fit on a single page and are a common component of almost any survey software.
A matrix is a grid used to store or display data in a structured format. It is often used synonymously with a table, which contains horizontal rows and vertical columns.
Pros of Matrix Table Question
Cons of Matrix Table Question
A Matrix rating question is a closed-ended question that asks respondents to evaluate one or more row items using the same set of column choices. A matrix question is presented on a grid and is one of the most popular question types in online and traditional pen-and-paper surveys.
It is from the Matrix question that you can extract a Likert scale where you can assign weights to each answer choice. Rating Scales automatically calculate a weighted average for each answer choice in the Analyze Results section.
Pros of Matrix Rating Questions
Cons of Matrix Rating Questions
1. How satisfied or dissatisfied are you with the customer support?
2. How satisfied or dissatisfied are you with the organization of the store?
The Net Promoter Score is an index ranging from -100 to 100 that measures the willingness of customers to recommend a company’s products or services to others. It is used as a representative for measuring the customer’s overall satisfaction with a company’s product or service and the customer’s commitment to the brand.
Net Promoter Score (NPS) is described by most as perhaps after all the Holy Grail of customer satisfaction measurement. It involved the use of one single question with a link to business Key Performance Indexes.
Pros of Net Promoter Score Question
Cons of Net Promoter Score Question
Read More: 25 Great NPS Survey Question Examples
An open-ended question is a question that requires a full answer, using the respondents’ own knowledge or feelings. It is designed to encourage a full, meaningful answer using the subject’s own knowledge and/or feelings. It provides qualitative information. Open-ended questions are objective, do not lead the person being asked, and result in an answer that requires an explanation.
Open-ended questions have sentences, lists, and stories as answers; yielding deeper, new insights. Open-ended questions can offer incredible insights—if you know how to ask them and interpret the data. They also allow respondents to include more information, such as feelings, attitudes, and understanding of the subject.
Pros of Open-Ended Questions
Cons of Open-Ended Questions
Closed-ended questions are those which can be answered by a simple “yes” or “no,”. Those require no extra thought than a simple one-word answer. It refers to any question for which a researcher provides research participants with options from which to choose a response. The information it collects is quantitative in nature.
Close-ended questions are better suited to quantitative research, where some statistical significance is needed in your results. Close-ended questions and their question types are also critical for collecting surveys. Close-ended questions are best used when you want a short, direct answer to a very specific question. They come in a multitude of forms, including multiple-choice, drop-down, checkboxes, and ranking questions.
Close-open-ended questions are close-ended questions with a twist. In addition to the options of a simple “yes” or “no”, there is also the option to select a “maybe” or “others”. Those require a bit more thought from a respondent. It refers to any question for which a researcher provides research participants with options from which to choose a response or include a new response.
Pros of Close-Open-Ended Questions
Cons of Close-Open-Ended Questions
Whether you’re looking for a professional survey tool or a more lighthearted quiz maker, Formplus will help drive your best long-term results. With fun interactive elements and personalization features, it aims to be the best option for customer engagement. For example, the tool offers the ability for respondents to download a personalized PDF at the end of the survey, based on their answers to the questions.
Formplus provides numerous templates to choose from which can be customized to your individual needs. The platform is easy to use with its drag-and-drop editing tools. It’s also versatile, offering customer surveys, quizzes, lead generation tools, and more. You can also customize the design and layout of your quizzes and surveys. Advanced features like logic direct users into pathways based on their answers, making this one of the more advanced tools available.
On the whole, while there are various types of surveys, such as multiple-choice, Likert scales, open-ended, and so on, these are actually the types of responses. There subsist two survey question types: factual or objective questions and attitude or subjective questions.
Regardless of the type of survey, the single common denominator that determines how effectively you are able to collect accurate and complete survey responses is your survey questions and their types.
Ultimately, it is the simplicity and direct approach of your survey that will be considered the most influential aspects in getting you the best survey responses through good survey questions.
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